Work environments are increasingly diverse with people from different countries and cultures working together to service diverse clients. In order to be successful globally, it is important for individuals to understand their own cultural values, the values of other cultures and the behaviours that demonstrate those values to achieve the best outcome. With cross-cultural intelligence people are empowered to avoid stereotypes and make adjustments to their behaviour to be effective in many different countries.
Examples of content that may be covered include:
> Understanding personal cultural values
> Understanding how cultural values impact presence, thought processes and behaviors
> Learning how and when to ‘style-switch’
> Knowledge and tools to develop cultural awareness and competencies